Warranty and Repairs

About Warranty and Repairs

Some products sold directly by Aplico Hill and covered under a manufacturer Warranty and Repairs have the option of being repaired by a third-party repair service provider, who the manufacturer authorizes to repair their products.

Normally the warranty period of our products is one year. But if the client needs a longer time we can extend the warranty period by making an agreement. Within the Warranty period, we offer repair services as well as return and exchange services. But not for the damages by force majeure or human error. According to the products, we will offer a certain amount of damageable spare parts within the warranty and repair service.

Manufacturer warranty coverage

Manufacturer warranties may not apply in all cases. This will depend on factors like the use of the product, where the product was purchased, or from whom you purchased the product.

If you’d like a copy of the manufacturer warranty for a product found on aplicohill.com, you can contact the manufacturer directly or visit their website for more information. Review the warranty carefully, and contact the manufacturer if you have any questions.

About Technical Support and In-home Repair

To help you troubleshoot any issues, Aplico Hill offers free technical support over the phone and in-home services for eligible products.

Our technicians use the latest authorized manufacturer tools to troubleshoot issues. If the tools do not resolve the issue and your product is eligible, we will schedule an authorized technician to perform an in-home repair. The third-party repair service provider works directly with you to repair your product. Aplico Hill does not perform any repairs.

To reach our Technical Support team directly by calling (254) 720-822226 and providing your order product. This allows the Technical Support team to review the product details and determine the exact model of the product.